Shipping policy

1. Shipping Zones

We currently ship domestically within the United States only.

2. Service Levels, Delivery Times & Rates

Service Level Estimated Transit Time* Order Weight / Value Rate
Economy 5–8 business days Orders $50.00 and up (any weight) FREE
Economy 5–8 business days 0 lb – <5 lb FREE
Economy 5–8 business days 5 lb – 70 lb FREE
Standard 3–4 business days 0 lb – <1 lb $6.90
Standard 3–4 business days 1 lb – <5 lb $9.90

*Transit times are provided by the carrier and begin after your order has shipped. Business days exclude weekends and U.S. federal holidays.

3. Processing Time

  • In‑stock items ship within 1–2 business days of order confirmation.

  • Orders placed after 12 PM ET are processed the following business day.

  • During peak seasons and sales events, processing may take an additional 1–2 business days.

4. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Tracking information may take up to 24 hours to become active.

5. Shipping Carriers

We partner with major U.S. carriers such as USPS, UPS, and FedEx. The carrier is automatically selected based on service level, package weight, and destination to ensure the fastest delivery.

6. Address Accuracy

Please verify that your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

7. Undeliverable Packages & Returned Shipments

If a package is returned to us because it was undeliverable or refused, we will issue a refund for the product price (original shipping charges are non‑refundable) or reship the order—at our discretion—once a new shipping fee is paid.

8. Missing or Damaged Packages

If your package shows as delivered but cannot be located, or arrives damaged, email us at support@potentnutri.com within 7 days of the delivery date. We will work with the carrier to locate or replace your order. Claims filed after 7 days may be denied.

9. Shipping Restrictions

  • We do not ship to P.O. boxes, APO/FPO/DPO addresses, freight forwarders, or U.S. territories at this time.

  • Hazardous materials and oversized items may have additional handling fees or restrictions.

10. Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page and take effect immediately upon publication.

Questions? Reach us at support@potentnutri.com